- Panda Express is helmed by married couple and co-CEOs Peggy and Andrew Cherng.
- Peggy Cherng, an electrical engineer by trade, is credited with developing inventory and order-tracking systems that helped move Panda Express into an international empire.
- In an interview with Service Expert, Cherng stated that in order to be effective, companies require to be active in their communities and motivate others to be, too.
An electrical engineer who when coded battlefield simulators for the United States Navy, Cherng and her spouse Andrew opened the first Panda Express in a Los Angeles-area mall in 1982, serving Chinese food favorites cafeteria-style. Cherng and her partner are now the co-CEOs of fast-casual Chinese food empire Panda Restaurant Group (PRG), the parent business of Panda Express.
But innovation isn’t Peggy Cherng’s only significant addition to Panda Express.
This interview has been modified for length and clearness.
Taylor Nicole Rogers: When did you decide to make philanthropy such a large part of Panda Dining establishment Group (PRG)? What led you to make that choice?
Peggy Cherng: Andrew and I concerned the United States for an opportunity at a better education and a better life. Our business objective of motivating better lives came from our journey of modest starts to where we are now with PRG, and none of this is possible without the support of others.
We constructed PRG upon our family’s core worths and the belief in putting people initially since of the thankfulness we feel for the opportunities we’ve had here. It only appeared natural for us to give back when we were able, and that’s when we began Panda Cares in1999 As a first-generation Chinese immigrant, I have actually been able to achieve the American dream and feel a responsibility to pay it forward to the generations after me.
As a first-generation Chinese immigrant, I have actually been able to achieve the American dream and feel a responsibility to pay it forward to the generations after me.
Rogers: What tools do you use for your philanthropy and why?
Cherng: Panda Cares is funded through a contribution box program in-store and online that provides guests and associates the chance to participate in the giving. Our associates fundraise in shop, every day, asking visitors if they want to round up or give any loose change or costs. Every period, our associates’ and guests’ kindness is poured back into Panda Cares financing and the organizations we support.
Andrew and I, together with our company partners, also contribute to Panda Cares for various efforts and charity events. In the beginning, we began little, going for $1 million, but as of June 2020, Panda Cares has raised over $212 million towards health and education needs of youth in underserved communities and disaster relief.
On Panda Cares’ focus on health and education
Rogers: Panda Cares has actually provided millions to the Boys and Girls Club, your Centers of Hope, coronavirus relief efforts, and most recently, a broadened partnership with the United Negro College Fund. How do you choose what triggers to support and what organizations to deal with?
Cherng: When it concerns picking how to give back, we concentrate on health and education– these are 2 of the most essential aspects in life. A healthy body, mind, and spirit is vital, and correct education helps produce chances and growth. We want kids and households in underserved communities to live to their highest capacity.
Panda Cares is created to support our neighborhoods’ needs, so we do shift its focus to relief when natural catastrophes or crises happen. When the pandemic started, we produced COVID-19 Community Care Fund to fight food scarcity and PPE shortage. We contributed $2.25 million to Feeding America and Boys & Girls Club to guarantee that no child and household go starving throughout this tough time. And we sourced over 5 million pieces of PPE to contribute to regional healthcare facilities, so our health care heroes have the vital to save lives.
As we continue to evolve our curricula, we have established the Panda Cares Scholars Program, in partnership with United Negro College Fund, Inc. (UNCF), to provide the necessary financing, academic assistance, and leadership advancement to help high school and university student from low-income households. Most just recently, we devoted an extra $126 million in scholarships to UNCF and the Jackie Robinson Foundation with the intent of producing more opportunities for BIPOC.
Cherng talks to a child at a Panda Cares event at the Boys & Girls Club of Southern Nevada in July.
Courtesy of Panda Cares.We likewise continue to evolve our education programs. Andrew and I are so appreciative of the education system we have here in the United States, so in an effort to give back, Panda Cares assists fund programs that concentrate on character structure and scholastic achievements to help trainees from underserved schools to grow intellectually and become future leaders.
I believe the power is in offering.
And the cycle of generosity and kindness continues through their network.
Cherng serves food at a Panda Cares event at the Boys & Girls Club of Southern Nevada in July.
Courtesy of Panda Cares.‘ Think about love as an action’
Rogers: Do you have any suggestions for aspiring entrepreneurs, especially women?
Cherng: An important viewpoint I have is to believe about love as an action.
This thinking has specified my servant management design and something that I believe is the crucial to Panda’s success to-date.
Rogers: How do you want people to remember you, Panda Express, and Panda Cares?
Everything we have actually is all contributed by our people– not by Andrew and me, but it’s by a group of individuals who are dedicated to Panda’s mission. We wish to reveal our appreciation to our people and make visitors feel that we’re here not just to do company but to be a part of the community and contribute.
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